Bilingual Patient Accounts Specialist (Spanish/English)

The Addison Group; Houston (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Job summary

The Addison Group is seeking a Bilingual Patient Account Specialist in Houston, TX. The role centers on handling 100+ calls daily, guiding patients through payment options, and gathering insurance and legal information to resolve balances.

You will document conversations, follow procedures, and maintain empathetic, clear communication in a fast-paced, onsite setting. High school diploma or GED required; degrees preferred.

Qualifications

• Bilingual English/Spanish is required.
• Experience in customer service, call center, or high-volume phone environment required.
• Experience in self-pay collections, auto insurance, or workers' compensation preferred.
• Ability to handle 100+ calls per day with professionalism.
• Strong verbal communication and active listening skills.
• Attention to detail and thorough documentation.
• Reliable, professional and comfortable in a productivity-driven environment.
• Ability to follow established scripts and procedures.
• Education: High school diploma or GED; degrees preferred.

Responsibilities

• Handle 100–130 inbound and outbound calls per day.
• Discuss outstanding hospital bills and payment options with patients.
• Gather information on insurance, attorney representation, and payment resources.
• Explain the purpose of the call and help patients understand requests.
• Research third-party payment sources, including auto insurance and workers' compensation.
• Accurately document patient conversations, account information, and follow-up actions.
• Maintain empathetic communication with patients in stressful situations.

Skills

Bilingual English/Spanish

Customer service

Call center

High-volume phone experience

Verbal communication

Active listening

Documentation

Attention to detail

Follow scripts

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Job description

The Addison Group is seeking a Bilingual Patient Account Specialist in Houston, TX. The role centers on handling 100+ calls daily, guiding patients through payment options, and gathering insurance and legal information to resolve balances.

You will document conversations, follow procedures, and maintain empathetic, clear communication in a fast-paced, onsite setting. High school diploma or GED required; degrees preferred.