Bilingual Patient Account Specialist

Addison Group; Houston (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Job summary

The Addison Group is seeking a Bilingual Patient Account Specialist in Houston, TX. The role centers on handling 100+ calls daily, guiding patients through payment options, and gathering insurance and legal information to resolve balances.

You will document conversations, follow procedures, and maintain empathetic, clear communication in a fast-paced, onsite setting. High school diploma or GED required; degrees preferred.

Qualifications

• Bilingual English/Spanish is required.
• Experience in customer service, call center, or high-volume phone environment required.
• Experience in self-pay collections, auto insurance, or workers' compensation preferred.
• Ability to handle 100+ calls per day with professionalism.
• Strong verbal communication and active listening skills.
• Attention to detail and thorough documentation.
• Reliable, professional and comfortable in a productivity-driven environment.
• Ability to follow established scripts and procedures.
• Education: High school diploma or GED; degrees preferred.

Responsibilities

• Handle 100–130 inbound and outbound calls per day.
• Discuss outstanding hospital bills and payment options with patients.
• Gather information on insurance, attorney representation, and payment resources.
• Explain the purpose of the call and help patients understand requests.
• Research third-party payment sources, including auto insurance and workers' compensation.
• Accurately document patient conversations, account information, and follow-up actions.
• Maintain empathetic communication with patients in stressful situations.

Skills

Bilingual English/Spanish

Customer service

Call center

High-volume phone experience

Verbal communication

Active listening

Documentation

Attention to detail

Follow scripts

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Job description

Job title: Bilingual Patient Account Specialist

Location (city, state): Houston, TX – Downtown

Industry: Healthcare Collections / Customer Service

Pay: $21 / Hour

Benefits: This position is eligible for medical, dental, vision, life insurance and 401k.

Addison Group is partnering with a well-established Houston law firm seeking a Bilingual Patient Account Specialist to join its growing team. This position is ideal for someone with a strong customer service, call center, self-pay collections, or auto insurance background who enjoys helping individuals navigate financial responsibilities following an accident.

Key Responsibilities:

• Handle approximately 100–130 inbound and outbound calls per day.
• Contact patients following accidents to discuss outstanding hospital bills and potential payment options.
• Gather information regarding insurance coverage, attorney representation, and other available payment resources.
• Explain the purpose of the call and help patients understand the information being requested.
• Research potential third-party payment sources, including auto insurance and workers' compensation.
• Accurately document patient conversations, account information, and follow-up actions.
• Maintain professional and empathetic communication with patients who may be experiencing stressful circumstances.

Requirements:

• Bilingual English/Spanish required.
• Previous customer service, call center, or high-volume phone experience required.
• Self-pay collections, auto insurance, or workers' compensation experience strongly preferred.
• Comfortable handling approximately 100+ calls per day.
• Strong verbal communication and active listening skills.
• Ability to explain sensitive financial information professionally and compassionately.
• Excellent attention to detail and documentation skills.
• Reliable, professional, and comfortable working in a productivity-driven environment.
• Ability to follow established scripts and procedures.
• High School Diploma or GED required.
• Associate's or bachelor's degree preferred.

Additional Details:

• Direct hire opportunity.
• Monday–Friday, 8:00 AM–5:00 PM.
• 100% onsite in Downtown Houston.
• Business casual environment.
• Structured training on call scripts and procedures.
• Attached parking garage with employer-paid parking.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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