Bilingual Patient Access Specialist I — Call Center

Legacy Community Health; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision & Life

FSA

403(b) Retirement Plan with Company 3%

Disability Insurance

Zero Copay at Legacy Providers

Zero Copay prescriptions at LegacyPhar

Travel Insurance

Gym Subsidy

Job summary

Legacy Community Health is seeking a Bilingual Call Center Specialist to serve as the first point of contact for patients seeking care. You will schedule appointments, share information, and ensure a professional, accurate, and timely patient experience across channels.

The role emphasizes empathy, clarity, and compassion, handling inbound and outbound calls, and supporting patients through insurance and eligibility discussions within a structured call-center environment.

Qualifications

• Customer service mindset required.
• Clear verbal and written communication skills.
• Ability to manage multiple callers and tasks.
• Accurate data entry and typing.
• Familiarity with Windows and web tools.
• Experience with patient scheduling preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Manage inbound/outbound calls in a call-center environment.
• Schedule patient appointments and verify referrals/insurance.
• Maintain professional, courteous communication and timely responses.
• Document interactions accurately in the system.
• Escalate urgent situations to clinical staff as needed.
• De-escalate tense calls with empathy and professionalism.

Skills

Customer service oriented

Phone etiquette

Multitasking

Verbal & written grammar

Data entry

Education

High school graduate

Tools

MS Windows

Email

Online forms

Web navigation

Job description

Legacy Community Health is seeking a Bilingual Call Center Specialist to serve as the first point of contact for patients seeking care. You will schedule appointments, share information, and ensure a professional, accurate, and timely patient experience across channels.

The role emphasizes empathy, clarity, and compassion, handling inbound and outbound calls, and supporting patients through insurance and eligibility discussions within a structured call-center environment.