Bilingual Patient Access Specialist, Call Center

Acclivity Healthcare; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Job summary

Acclivity Healthcare is seeking a Patient Access Specialist – Call Center for a major hospital group in Phoenix. The role is full-time, onsite, and requires handling high-volume patient inquiries with professionalism and empathy.

The ideal candidate will have 2+ years of call center experience, bilingual English/Spanish, and healthcare exposure. You will verify demographics, navigate EMR systems, and coordinate with departments to ensure accurate patient access.

Qualifications

• 2+ years of recent high-volume call center experience required.
• Recent healthcare experience preferred.
• Bilingual in English and Spanish preferred.
• High school diploma or GED required.
• Must successfully pass a criminal background check and drug screen.

Responsibilities

• Answer phones and respond to telephone inquiries quickly and appropriately
• Provide exceptional customer service in a high-volume call centerenvironment
• Act as a resource/liaison for team members, internal and external customers
• Transfercalls to other departments
• Obtain accurate patient demographics when assisting patients
• Perform some functions in EMR systems

Skills

Call Center Experience

Bilingual English/Spanish

Healthcare Experience

Education

High school diploma or GED

Tools

EMR Systems

Job description

Acclivity Healthcare is seeking a Patient Access Specialist – Call Center for a major hospital group in Phoenix. The role is full-time, onsite, and requires handling high-volume patient inquiries with professionalism and empathy.

The ideal candidate will have 2+ years of call center experience, bilingual English/Spanish, and healthcare exposure. You will verify demographics, navigate EMR systems, and coordinate with departments to ensure accurate patient access.