Patient Access Specialist - Call Center

Acclivity Healthcare; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Job summary

Acclivity Healthcare is seeking a Patient Access Specialist – Call Center for a major hospital group in Phoenix. The role is full-time, onsite, and requires handling high-volume patient inquiries with professionalism and empathy.

The ideal candidate will have 2+ years of call center experience, bilingual English/Spanish, and healthcare exposure. You will verify demographics, navigate EMR systems, and coordinate with departments to ensure accurate patient access.

Qualifications

• 2+ years of recent high-volume call center experience required.
• Recent healthcare experience preferred.
• Bilingual in English and Spanish preferred.
• High school diploma or GED required.
• Must successfully pass a criminal background check and drug screen.

Responsibilities

• Answer phones and respond to telephone inquiries quickly and appropriately
• Provide exceptional customer service in a high-volume call centerenvironment
• Act as a resource/liaison for team members, internal and external customers
• Transfercalls to other departments
• Obtain accurate patient demographics when assisting patients
• Perform some functions in EMR systems

Skills

Call Center Experience

Bilingual English/Spanish

Healthcare Experience

Education

High school diploma or GED

Tools

EMR Systems

Job description

Job # 25290 Patient Access Specialist – Call Center

Acclivity Healthcare - Your personable, proven partner!

Since 1999, Acclivity Healthcare has served the specialized recruiting and staffing needs of leading healthcare employers nationwide. Our clients range from independent physician practices to national healthcare systems and insurance providers. We are proud of our 18,000+ successful placements with quality-oriented organizations that recognize the value of better talent.

Compensation and Schedule for the Patient Access Specialist – Call Center

Patient Access Specialist – Call Center– Full-time, onsite, $21-$23 per hour, Monday to Friday, 8:00am to 4:30pm. Excellent opportunity to join a major hospital group!

Required Qualifications of the Patient Access Specialist – Call Center

• 2+ years of recent high-volume call center experience required
• Recenthealthcare experience preferred
• Bilingual in English and Spanish preferred
• High school diploma or GED required
• Must successfully pass a criminal background check and drug screen

Responsibilities of the Patient Access Specialist – Call Center

• Answer phones and respond to telephone inquiries quickly and appropriately
• Provide exceptional customer service in a high-volume call centerenvironment
• Act as a resource/liaison for team members, internal and external customers
• Transfercalls to other departments
• Obtain accurate patient demographics when assisting patients
• Perform some functions in EMR systems

About the Company

This well-known and successful healthcare system has remained a symbol of quality for nearly 40 years. They are the 5th largest healthcare system in the nation, with more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. This organization has won numerous awards as a top healthcare employer because of its excellent work environment and commitment to their employees’ growth and success. This organization has an immediate need for a friendly and communicativePatient Access Specialistto join their team!