Bilingual Call Center Specialist — Patient Access

Acacia Network; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Acacia Network seeks compassionate Call Center Representatives to be the first point of contact for patients, answering calls and directing them to the appropriate department. You will register patients, verify demographics and insurance in NextGen, and schedule appointments with accuracy and empathy.

Ideal candidates have at least one year in customer service or a clinical setting, strong communication skills, and the ability to work in a diverse, bilingual environment, preferably

Qualifications

• High School Diploma required.
• Associates Degree preferred.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.
• Basic computer skills for word processing and spreadsheet use.
• Attend all staff meetings as requested
• Ability to handle a high volume of calls.
• Ability to work in a culturally diverse environment.
• Bilingual – Spanish strongly preferred.

Responsibilities

• Utilize effective communication and customer service skills.
• Accept and screen incoming and outgoing calls, maintain accurate messages and disseminates appropriately.
• Act as a liaison for the patients and Health Center and direct calls to other departments as needed.
• Register patients in NextGen, obtain/verify demographics, insurance, and other pertinent information from the patients.
• Schedule, reschedule and cancel appointments for patients in NextGen.
• Follow-up on the missed/cancelled appointments, confirm upcoming appointments via telephone/written correspondence.
• Maintain records appropriate to operations and maintain privacy of information in the patient’s chart and/or records.
• Meet or exceed Call Center metrics/goals.
• Provide back-up support to other unit clerks.
• Maintain a clean and safe waiting area.
• Maintain compliance with all organizational policies and procedures.
• Perform other appropriate duties as requested by the supervisor.

Skills

Communication skills

Customer service

Bilingual Spanish

Medical terminology

Education

Associate degree in Social Services

Tools

NextGen

Job description

Acacia Network seeks compassionate Call Center Representatives to be the first point of contact for patients, answering calls and directing them to the appropriate department. You will register patients, verify demographics and insurance in NextGen, and schedule appointments with accuracy and empathy.

Ideal candidates have at least one year in customer service or a clinical setting, strong communication skills, and the ability to work in a diverse, bilingual environment, preferably