Bilingual Patient Access Specialist

Northern Nevada HOPES; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Life insurance options

3 weeks of PTO

12 paid holidays annually

Paid Parental Leave (after 12 months)

24/7 Employee Assistance Program

Job summary

Northern Nevada HOPES is seeking a Patient Access Representative to join our Front Desk team. The role centers on delivering excellent patient service by coordinating appointments, verifying insurance, collecting copays, and scanning documentation to support timely care.

Responsibilities include greeting visitors, checking in patients for appointments, updating EMR records, handling calls, and assisting with insurance eligibility and financial assistance programs.

Qualifications

• Bilingual in English and Spanish required.
• Demonstrated customer service skills in healthcare or service environment.

Responsibilities

• Coordinate patient appointments and check-in processes.
• Verify insurance eligibility and collect copays.
• Scan documentation and maintain HIPAA-compliant records.
• Update EMR with patient information and appointment details.
• Assist with scheduling, rescheduling, and providing patient-focused service.

Skills

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

Northern Nevada HOPES is seeking a Patient Access Representative to join our Front Desk team. The role centers on delivering excellent patient service by coordinating appointments, verifying insurance, collecting copays, and scanning documentation to support timely care.

Responsibilities include greeting visitors, checking in patients for appointments, updating EMR records, handling calls, and assisting with insurance eligibility and financial assistance programs.