Coordinator Patient Access

NeighborHealth; Boston (MA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) retirement plan

Tuition reimbursement

Flexible spending and transportation

Paid holidays, vacations, sick, and个人休

Staff development benefit

Excellent malpractice coverage

Pet insurance

Job summary

NeighborHealth, a community health center serving the greater Boston area, is seeking a Patient Access Coordinator to join the Registration team. You will book, cancel, reschedule, and check out appointments, answer phones, and capture accurate information to ensure a positive patient experience.

Schedule includes Saturdays and Sundays 4pm–12am. You will mentor staff, help orient new teammates, verify insurance, and coordinate with clinical staff to support patients walking in with symptoms.

Qualifications

• Excellent communication and professional interaction with all levels.
• Proficiency with Windows, Epic, Workday, RTE, MassHealth portal.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Mentor new and existing registration staff.
• Orient and train staff to department policies and workflow.
• Schedule appointments for all patients.
• Set up recalls for returning patients.
• Answer the telephone in a polite and courteous manner.
• Assist patients who walk-in with symptoms with the clinical team.
• Manage all inbound/outbound messages.
• Create telephone encounters for non-urgent concerns.
• Scrub schedule and complete checkout process.
• Utilize Dental/Optical software as required.
• Verify insurance in advance and on the day of service.

Skills

Excellent communication

Windows

Epic

Workday

RTE

MassHealth portal

Multitasking

Education

High School Diploma or GED

CAC certification

Tools

Dental/Optical software

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type

Part time

Department

Registration

All Locations

10 Gove Street - Taylor Building

Position Summary

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guideline

Schedule: Saturdays & Sundays 4pm - 12am

Duties and Responsibilities

• Acts as a mentor to new and existing registration staff.
• Works with supervisor to orient and train new staff to department policies, procedures and workflow.
• Schedules appointments for all patients as requested by the patient or provider.
• Sets up the recalls for returning patients as instructed by the provider
• Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.
• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team
• Manages all incoming and outgoing in basket messages
• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
• Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
• Utilizes Dental/Optical software according to the department
• Verify insurance in advance and same day.

Skills/Abilities

• Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
• Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
• Demonstrate flexibility while being able to multi task and in a fast-paced environment

Experience

• At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience

Education

• High School Diploma or G.E.D. required
• Bilingual skills required (spanish/english)
• Maintain annual CAC certificatio

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.

Pay Range

$19.55 up to $29.33 based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.