Bilingual Patient Access & Scheduling Specialist

Medicus Spine & Joint; Jacksonville (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO

Health insurance

Vision

Dental

Short-term disability

401(k) with matching

Job summary

Ignite Practice Growth is seeking a bilingual Clinical Intake & Scheduling Specialist (English/Spanish) to support Medicus Spine & Joint in Jacksonville, FL. You will be the first point of contact, gathering patient information, coordinating appointments across multiple providers and locations, and ensuring a professional patient experience.

You’ll handle calls in English and Spanish, enter accurate demographics and insurance details, and maintain clean data within the practice management system

Qualifications

• Fluent/bilingual communication in English and Spanish.
• Strong verbal and written communication skills.
• Excellent phone presence and customer service.
• Strong attention to detail and data-entry accuracy.
• Ability to manage a high volume of calls and appointments.
• Comfortable working with multiple software systems and learning new technology.
• Reliable, organized, and able to prioritize in a fast-paced healthcare environment.

Responsibilities

• Handle inbound and outbound patient calls in English and Spanish.
• Complete new patient intake and accurately enter demographic, insurance, referral, and case information.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Match patients with the appropriate provider, service, and clinic location.
• Manage multilocation and multiprovider schedules.
• Communicate appointment requirements and next steps clearly to patients.
• Obtain and document referral, insurance, attorney, and other required information.
• Maintain accurate patient information within the EHR/practice management system.
• Communicate with clinical teams, referral sources, and other departments to resolve scheduling issues.
• Follow established HIPAA, privacy, documentation, and patient communication standards.
• Identify scheduling conflicts, incomplete information, and intake issues before delays.
• Help maintain an organized, responsive patient intake and scheduling workflow.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Phone etiquette

Data entry accuracy

Multi-software operations

Healthcare environment adaptability

Education

Experience in medical scheduling

Tools

EHR/EMR systems

Practice management software

Job description

Ignite Practice Growth is seeking a bilingual Clinical Intake & Scheduling Specialist (English/Spanish) to support Medicus Spine & Joint in Jacksonville, FL. You will be the first point of contact, gathering patient information, coordinating appointments across multiple providers and locations, and ensuring a professional patient experience.

You’ll handle calls in English and Spanish, enter accurate demographics and insurance details, and maintain clean data within the practice management system