Bilingual Patient Access & Insurance Support Specialist

Legacy Community Health; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & holidays

Medical/dental/vision insurance

Flexible Spending Account

403(b) with match

Disability insurance

$0 copay for Legacy visits

$0 copay for prescriptions at LegacyPh

Travel insurance

Pet insurance

Gym subsidy

Job summary

Legacy Community Health is seeking a Bilingual Patient Assistance Representative for the Montrose location in Houston to support clients through Ryan White Grant programs. You will assist with ADAP and related services, helping individuals access medications and health coverage.

You will gather documentation, communicate with clients, and document activities in EPIC Pioneer and ARIES to ensure timely enrollment and good grant compliance.

Qualifications

• High school diploma required.
• 1 year healthcare experience or 3 years healthcare-related customer service experience preferred.
• Knowledge of healthcare terms and HIV-related medications desired.
• Insurance/COBRA knowledge helpful.
• Proficient written and verbal communication skills.
• MS Excel and MS Word proficiency.
• Bilingual Spanish required.

Responsibilities

• Understand and support Ryan White Grant programs focusing on medication and health insurance assistance.
• Meet with eligible clients to gather documentation for program enrollment.
• Maintain an accurate list of program enrollees and ensure timely client communication.
• Process applications or payments accurately and promptly.
• Document patient care activities in Epic Pioneer and ARIES.
• Validate data to meet grant standards and assist with reporting.
• Collaborate with peers to provide optimal patient care.
• Engage in special projects and perform other duties as assigned.

Skills

Healthcare experience

Customer service

Bilingual Spanish

Written and verbal communication

MS Excel

MS Word

Education

High school diploma

Tools

Epic Pioneer

ARIES

MS Excel

MS Word

Job description

Legacy Community Health is seeking a Bilingual Patient Assistance Representative for the Montrose location in Houston to support clients through Ryan White Grant programs. You will assist with ADAP and related services, helping individuals access medications and health coverage.

You will gather documentation, communicate with clients, and document activities in EPIC Pioneer and ARIES to ensure timely enrollment and good grant compliance.