Bilingual Patient Assistance Representative - Montrose

Legacy Community Health; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & holidays

Medical/dental/vision insurance

Flexible Spending Account

403(b) with match

Disability insurance

$0 copay for Legacy visits

$0 copay for prescriptions at LegacyPh

Travel insurance

Pet insurance

Gym subsidy

Job summary

Legacy Community Health is seeking a Bilingual Patient Assistance Representative for the Montrose location in Houston to support clients through Ryan White Grant programs. You will assist with ADAP and related services, helping individuals access medications and health coverage.

You will gather documentation, communicate with clients, and document activities in EPIC Pioneer and ARIES to ensure timely enrollment and good grant compliance.

Qualifications

• High school diploma required.
• 1 year healthcare experience or 3 years healthcare-related customer service experience preferred.
• Knowledge of healthcare terms and HIV-related medications desired.
• Insurance/COBRA knowledge helpful.
• Proficient written and verbal communication skills.
• MS Excel and MS Word proficiency.
• Bilingual Spanish required.

Responsibilities

• Understand and support Ryan White Grant programs focusing on medication and health insurance assistance.
• Meet with eligible clients to gather documentation for program enrollment.
• Maintain an accurate list of program enrollees and ensure timely client communication.
• Process applications or payments accurately and promptly.
• Document patient care activities in Epic Pioneer and ARIES.
• Validate data to meet grant standards and assist with reporting.
• Collaborate with peers to provide optimal patient care.
• Engage in special projects and perform other duties as assigned.

Skills

Healthcare experience

Customer service

Bilingual Spanish

Written and verbal communication

MS Excel

MS Word

Education

High school diploma

Tools

Epic Pioneer

ARIES

MS Excel

MS Word

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Bilingual Patient Assistance Representative - Montrose (Job Overview)

Schedule: Monday-Friday (8AM-5PM) | Rotating Saturdays (8AM-3:30PM)

Are you ready to make a meaningful impact in the lives of others while growing both personally and professionally? As a Bilingual Patient Assistance Representative with Legacy Community Health, you'll become a vital member of our team, supporting clients through the Ryan White Grant programs. Your role will empower individuals by helping them access essential medications and medical coverage.

• Role Highlights: Assist clients with programs such as ADAP, LPAP, EFA, and Health Insurance Assistance.
• Impactful Work: Ensure timely communication and documentation to minimize wait times for medications and coverage.
• Collaborative Environment: Work closely with a compassionate team dedicated to community health.
• Growth Opportunities: Engage in professional development and mentorship within our supportive network.
• Mission-Driven Purpose: Contribute to improving healthcare access and outcomes for our community.

Key Responsibilities

• Understand and support various programs under the Ryan White Grant, focusing on medication and health insurance assistance.
• Meet with eligible clients to gather necessary documentation for program enrollment.
• Maintain a current and accurate list of program enrollees and ensure timely communication with clients.
• Process applications or payments accurately and in a timely manner.
• Document patient care activities comprehensively in electronic records such as Epic Pioneer, and ARIES.
• Ensure grant standards are met through timely validation of required data points.
• Perform reviews and audits to support accurate reporting.
• Collaborate effectively with peers and colleagues to provide optimal care to patients.
• Engage in special projects and perform other duties as assigned.

Minimum Qualifications

• High school diploma required.
• Minimum (1) year of healthcare experience OR Minimum (3) years of customer service experience, preferably in healthcare.
• Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired.
• Insurance and/or COBRA knowledge.
• Proficient written and verbal communication skills.
• Demonstrates knowledge of MS Excel and MS Word.
• Bilingual-Spanish required.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.