Bilingual Patient Access Associate - Pediatric Cardiology

Inova Health System; Fairfax (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matching 5%

Tuition and student loan assistance

Mental health support for employees

Job summary

Inova Health System is seeking a Patient Access Associate 2 for Pediatric Cardiology to support front desk registration in Leesburg and Gainesville. This full-time role offers day shifts (Mon-Fri) with flexibility for 7:30am-4:00pm or 8:30am-5:00pm as needed.

You will handle scheduling, insurance verification, and patient communication to ensure smooth access to care. Join a nationally recognized health system committed to safety, quality and patient experience, with comprehensive benefits and

Qualifications

• High School Diploma or GED required.
• 1 year of healthcare patient access experience OR 1 year in healthcare revenue cycle OR bachelor’s degree.

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies.
• Recognizes when a problem needs to be elevated for resolution and involves others in problem-solving.

Skills

Bilingual English/Spanish

Customer service

Healthcare patient access

Education

High School Diploma or GED

Job description

Inova Health System is seeking a Patient Access Associate 2 for Pediatric Cardiology to support front desk registration in Leesburg and Gainesville. This full-time role offers day shifts (Mon-Fri) with flexibility for 7:30am-4:00pm or 8:30am-5:00pm as needed.

You will handle scheduling, insurance verification, and patient communication to ensure smooth access to care. Join a nationally recognized health system committed to safety, quality and patient experience, with comprehensive benefits and