Patient Access Specialist - Bilingual Spanish/English

Inova Health System; Falls Church (VA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Retirement match (5%)

Education assistance up to $5,250/year

Mental health support sessions for you

Descripción de la vacante

Inova is seeking a Patient Access Specialist - Bilingual Spanish-English in the Falls Church/Herndon area to join our health system. You will admit and schedule patients, verify insurance, and provide financial counseling while upholding Service Excellence standards.

The role requires strong communication, active listening, and collaboration with HIM, UR, and clinical teams. Bilingual Spanish-English is preferred; Monday–Friday, 8:00 am–5:00 pm, full-time.

Formación

• 1 year of healthcare patient access experience.
• High School diploma or equivalent required.

Responsabilidades

• Admit and schedule patients, verify insurance and provide financial counseling.
• Prepare schedules, track records, and navigate multiple systems.
• Coordinate documentation and follow up on case-related tasks.
• Assist with referrals, scheduling specialty visits, and patient transport coordination.
• Support HIM coordination and release of information as needed.

Conocimientos

Bilingual Spanish-English

Healthcare access experience

Educación

High School diploma or equivalent

Descripción del empleo

Inova Partnership for Healthier Communities - Herndon is looking for a dedicated Patient Access Specialist - Bilingual Spanish-English to join the team. This is a full Time, Monday to Friday from 8:00 am - 5:00 pm. As Patient Access Specialist, you will adhere to Inova Health System's \"Service Excellence\" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams

Minimum Qualifications:

• Experience - 1 year of healthcare patient access experience
• Education - High School diploma or equivalent

Preferred Qualifications

• Bilingual Spanish-English