Bilingual Patient Access Specialist - Spanish/English

Inova Health; United States; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement: 5% match on eligible 401(k

Tuition and student loan assistance: $

Mental health support: 25 sessions per

Job summary

Inova Health is seeking a dedicated Patient Access Specialist - Bilingual Spanish-English to support patient admissions, registrations, and financial counseling at the Herndon site. This full-time role runs Monday through Friday, 8:00 am to 5:00 pm, focusing on accurate documentation and positive patient interactions.

Responsibilities include insurance verification, financial counseling, and coordinating with HIM/UR teams to ensure smooth access to care while maintaining excellent customer

Qualifications

• 1 year of healthcare patient access experience.
• High school diploma or equivalent; healthcare administration education is a plus.
• Bilingual Spanish-English required; proficiency in other languages is a plus.
• Proficiency in using Microsoft Office and other relevant software.

Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Greet and assist patients at the front desk, providing a warm and welcoming environment.
• Explain Inova's financial assistance programs and eligibility criteria to patients.
• Guide patients through the application process for financial assistance, ensuring a smooth and efficient experience.
• Maintain accurate records and documentation of patient interactions and financial assistance applications.
• Collaborate with the PHC team to identify and address barriers to accessing healthcare services.
• Promote and raise awareness about Inova's commitment to providing accessible healthcare to all.
• Ensure compliance with all relevant regulations and policies regarding patient access and financial assistance.
• Provide excellent customer service, ensuring patient satisfaction and a positive experience.
• Assist with any additional administrative tasks as required by the PHC department.

Skills

Bilingual Spanish-English

Communication skills

Patient service

Interpersonal skills

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Inova Health is seeking a dedicated Patient Access Specialist - Bilingual Spanish-English to support patient admissions, registrations, and financial counseling at the Herndon site. This full-time role runs Monday through Friday, 8:00 am to 5:00 pm, focusing on accurate documentation and positive patient interactions.

Responsibilities include insurance verification, financial counseling, and coordinating with HIM/UR teams to ensure smooth access to care while maintaining excellent customer