Bilingual Parts Specialist – Customer & Tech Support

3M HEALTHCARE; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401k

Healthcare

Educational assistance

Career growth

Job summary

O’Reilly Auto Parts in Indiana is seeking a Parts Specialist to deliver high‑level service to retail and installer customers, assist store management, and support professional customers as needed.

Bilingual candidates are encouraged to apply; responsibilities include greeting customers, handling phone inquiries, processing transactions, returns, and exchanges, stocking shelves, completing training, and sometimes driving a delivery vehicle where allowed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Desired: Familiar with automotive parts, cataloging, Weatherly Index System, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist professional customers as directed.
• Assist managers and/or installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assistance with the completion of daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate a brake lathe and other store test equipment after corresponding training and company requirements are met.
• Perform in‑store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated driving eligibility requirements).
• Perform all other duties as assigned.

Skills

Customer service

Multitasking

Bilingual (Spanish)

Alphanumeric matching

Education

ASE certification

Job description

O’Reilly Auto Parts in Indiana is seeking a Parts Specialist to deliver high‑level service to retail and installer customers, assist store management, and support professional customers as needed.

Bilingual candidates are encouraged to apply; responsibilities include greeting customers, handling phone inquiries, processing transactions, returns, and exchanges, stocking shelves, completing training, and sometimes driving a delivery vehicle where allowed.