Bilingual Parts Specialist: Auto Parts & Service

O'Reilly Auto Parts; Canton (OH); Vor Ort; USD 15.000 - 23.000; Vollzeit

Benefits dieser Stelle

401k with employer contributions

Stock Purchase Plan

Medical, Dental, Vision insurance

Flexible Spending Account (FSA)

Tuition assistance

Career growth opportunities

Zusammenfassung

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers in Canton, OH. The role supports store management, handles sales, returns, and cash, and may involve light vehicle services and occasional deliveries.

The position requires quick numeric matching, multitasking across in-store and phone inquiries, and familiarity with automotive parts. Bilingual Spanish is highly desired and training is provided for equipment and processes.

Qualifikationen

• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification.

Aufgaben

• Follow and promote all company customer service programs.
• Greet customers and assist them in selecting merchandise.
• Assist managers and installers with service tasks as needed.
• Answer store phone calls, lookup parts, quote prices, and offer related items.
• Maintain cash drawer and process transactions accurately.
• Handle exchanges and returns per policy.
• Resolve customer complaints in a friendly manner.
• Assist with stock updates, planogram updates, and inventory counts.
• Operate store equipment after training.
• Perform in-store services for customers where allowed by state laws.
• Occasionally drive a delivery vehicle as needed.

Kenntnisse

Customer service

Multitasking

Bilingual Spanish

Automotive parts knowledge

Ausbildung

ASE certification

Tools

Brake lathe

Jobbeschreibung

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers in Canton, OH. The role supports store management, handles sales, returns, and cash, and may involve light vehicle services and occasional deliveries.

The position requires quick numeric matching, multitasking across in-store and phone inquiries, and familiarity with automotive parts. Bilingual Spanish is highly desired and training is provided for equipment and processes.