Bilingual Parts Specialist: Customer-First Auto Parts

O'Reilly Auto Parts; West Miami (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers, assist store management, and support various daily tasks. Bilingual candidates are encouraged to apply, with responsibilities spanning customer assistance, cash handling, inventory, and in-store services as needed.

The role emphasizes attention to customer needs, accurate part lookups, and professionalism in both in-person and phone interactions, with opportunities for growth within

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in merchandise selection.
• Support management and installer service specialists as needed.
• Handle cash drawer, accept payments, and process transactions.
• Answer store calls, lookup parts, quote prices, and suggest related items.
• Process exchanges/returns per policy and resolve customer issues.
• Assist with stocking, planograms, and daily store tasks.
• Perform in-store services when allowed by state/local laws.
• Occasionally drive deliveries as needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers, assist store management, and support various daily tasks. Bilingual candidates are encouraged to apply, with responsibilities spanning customer assistance, cash handling, inventory, and in-store services as needed.

The role emphasizes attention to customer needs, accurate part lookups, and professionalism in both in-person and phone interactions, with opportunities for growth within