Bilingual Parts & Customer Service Specialist

O'Reilly Auto Parts; Catalina (AZ); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

401k plan

Health insurance

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers, assisting management and handling daily store operations. Bilingual candidates are encouraged to apply and training on store processes is provided.

You may occasionally drive a delivery vehicle and assist with inventory and planogram updates as needed. The role focuses on accurate cash handling, returns processing, and customer problem resolution, with opportunities for career

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers promptly and assist in selecting merchandise.
• Support professional customers and installers as needed.
• Handle cash, credit cards, returns, and exchanges according to policy.
• Respond to store calls, look up parts, quote prices, and promote value items.
• Complete training and operate store equipment; perform daily operations as directed.

Skills

Customer service

Multitasking

Phone & in-store service

Education

High School Diploma

Tools

POS system

Automotive parts knowledge

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers, assisting management and handling daily store operations. Bilingual candidates are encouraged to apply and training on store processes is provided.

You may occasionally drive a delivery vehicle and assist with inventory and planogram updates as needed. The role focuses on accurate cash handling, returns processing, and customer problem resolution, with opportunities for career