Bilingual Parts Specialist: Auto Parts & Service Expert

Dormont Manufacturing Co; Galax (VA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Job summary

O'Reilly Auto Parts in Galax, VA is seeking a Parts Specialist to provide retail and installer customers with a high level of service and to support store management in daily tasks. You will greet customers, assist with merchandise, answer phones, handle transactions, and process exchanges and returns according to policy.

Bilingual candidates encouraged to apply. Training will cover company programs and procedures; you will support image making, planogram updates, freight receivals, stocking

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Bilingual candidates encouraged to apply.

Responsibilities

• Greet retail/walk-in customers in a friendly and courteous manner and assist with merchandise selection.
• Assist managers and installer service specialists in serving professional customers as needed.
• Answer store calls, lookup parts and quote prices, and offer related items.
• Process exchanges and returns following company policies.
• Maintain and secure the cash drawer, accept payments, and process credit card transactions.
• Address and resolve customer complaints in a friendly manner.
• Assist with stock updates, planogram changes, and daily operational tasks.
• Perform store services such as parts installation and battery tests where allowed by law.

Skills

Customer service

Multitasking

Bilingual

Education

ASE certification

Job description

O'Reilly Auto Parts in Galax, VA is seeking a Parts Specialist to provide retail and installer customers with a high level of service and to support store management in daily tasks. You will greet customers, assist with merchandise, answer phones, handle transactions, and process exchanges and returns according to policy.

Bilingual candidates encouraged to apply. Training will cover company programs and procedures; you will support image making, planogram updates, freight receivals, stocking