Bilingual Parts & Customer Support Specialist

JCB North America; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

JCB North America is seeking a customer service specialist to serve as the primary contact for dealers and Direct Sales customers, handling parts inquiries, orders, and claims onsite in San Antonio, TX. The role emphasizes responsive communication, issue resolution, and collaboration with multiple internal teams.

The ideal candidate will have at least 1 year of customer service experience, be bilingual in Spanish and English, and be capable of navigating online tools like Dealer Portal and

Qualifications

• 1 year of customer service experience.
• Must be bilingual in Spanish & English.
• Must pass pre-employment screenings as required by law.

Responsibilities

• Handle dealer or Direct Sales customer parts inquiries in a timely and professional manner.
• Demonstrate active listening to understand issues and address them.
• Expedite back-order requirements with Operations.
• Communicate with World Parts Center to identify part availability and delivery status.
• Provide training and support to dealers and Direct Sales customers on online tools.

Skills

Bilingual (Spanish & English)

Customer service

Problem solving

Analytical skills

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Excel

PowerPoint

Teams

Microsoft Project

Job description

JCB North America is seeking a customer service specialist to serve as the primary contact for dealers and Direct Sales customers, handling parts inquiries, orders, and claims onsite in San Antonio, TX. The role emphasizes responsive communication, issue resolution, and collaboration with multiple internal teams.

The ideal candidate will have at least 1 year of customer service experience, be bilingual in Spanish and English, and be capable of navigating online tools like Dealer Portal and