Bilingual Customer Service Specialist (Spanish/English)

JCB, Inc.; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and paid holidays

Job summary

JCB, Inc. in San Antonio, TX is seeking a customer service specialist to serve dealers and Direct Sales customers, handling parts inquiries, processing orders, and tracking order status.

The role requires strong listening and problem‑solving skills, the ability to work under pressure, and bilingual fluency in Spanish and English. The position offers full‑time employment with benefits and opportunities for training in dealer portals and Salesforce.

Qualifications

• 1 year of customer service experience.
• Must be bilingual in Spanish and English.
• Must pass pre‑employment screenings.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: 3 years of customer service experience in a related industry.

Responsibilities

• Handles dealer or Direct Sales customer parts inquiries in a timely and professional manner
• Demonstrates active listening to ensure issues are understood and addressed
• Expedites dealer back‑order requirements with WPC Operations
• Communicates with the World Parts Center to identify part availability and delivery status
• Provides training and support to dealers in the use of online tools including the Dealer Portal and Tech web
• Provides training and support to Direct Sales customers in the use of online tools including the Dealer Portal and Salesforce
• Performs other customer support functions as required to meet department goals and expectations
• Other duties as assigned

Skills

Bilingual in Spanish & English

Customer service skills

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office (Word, Excel, PowerPoint, Teams, MS Project)

Job description

JCB, Inc. in San Antonio, TX is seeking a customer service specialist to serve dealers and Direct Sales customers, handling parts inquiries, processing orders, and tracking order status.

The role requires strong listening and problem‑solving skills, the ability to work under pressure, and bilingual fluency in Spanish and English. The position offers full‑time employment with benefits and opportunities for training in dealer portals and Salesforce.