Bilingual Parts & Customer Service Specialist

O'Reilly Auto Enterprises, LLC; Silsbee (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401(k) with employer contributions

Medical, Dental & Vision Insurance

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist to deliver top-tier service to retail and installer customers. You will greet customers, assist with parts selection, process transactions, and support store operations.

Bilingual candidates are encouraged to apply for broader customer support. Join a team that values quick problem-solving, accuracy in cash handling, and proactive assistance to both customers and managers.

Qualifications

• Ability to quickly match alphanumeric sequences and provide outstanding customer service.
• Multitask effectively, handling in-store and phone interactions.
• Spanish language skills are highly desired.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support professional customers and installers as needed.
• Process transactions and returns per company policies.
• Resolve customer complaints in a friendly manner.
• Assist with inventory, shelf replenishment, and planogram updates.
• Perform in-store services and basic vehicle tests where allowed.

Skills

Customer service

Multitasking

Spanish language

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is hiring a Parts Specialist to deliver top-tier service to retail and installer customers. You will greet customers, assist with parts selection, process transactions, and support store operations.

Bilingual candidates are encouraged to apply for broader customer support. Join a team that values quick problem-solving, accuracy in cash handling, and proactive assistance to both customers and managers.