Bilingual Paint Sales & Customer Service Specialist

Sherwin-Williams Co.; Marietta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Sherwin-Williams Co. is hiring a Customer Service Specialist in Marietta, GA. You will assist wholesale and retail customers, determine needs, answer questions about products, and propose the right solutions.

You will resolve concerns promptly and uphold product quality and store presentation while supporting sales goals. The role requires English and Spanish communication, ability to lift up to 70 lbs, and a flexible schedule including evenings and weekends.

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to lift up to 50 lbs routinely and up to 70 lbs occasionally.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English communication

Spanish communication

Physical ability to lift

Customer service mindset

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is hiring a Customer Service Specialist in Marietta, GA. You will assist wholesale and retail customers, determine needs, answer questions about products, and propose the right solutions.

You will resolve concerns promptly and uphold product quality and store presentation while supporting sales goals. The role requires English and Spanish communication, ability to lift up to 70 lbs, and a flexible schedule including evenings and weekends.