Bilingual Paint & Customer Solutions Specialist

The Sherwin-Williams Company; McDonough (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in Georgia to assist customers in person and by phone, determine needs, and recommend paint and related products. You will process sales, maintain displays, and help meet store sales targets with bilingual English/Spanish capabilities.

This role involves cash handling, stock management, equipment maintenance, and occasional deliveries. A high standard of customer service and knowledge of products is essential.

Qualifications

• Must be 18 years or older.
• Legal authorization to work in the United States without sponsorship.
• Ability to read, write, comprehend and communicate in English.
• Ability to read, write, comprehend and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to work all scheduled hours, including evenings and weekends.
• Internal Sherwin-Williams employee must have a “meets expectations” rating on the most recent performance appraisal (internal requirement).
• Internal HR Cloud eLearning completion for current position (internal requirement).

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist in Georgia to assist customers in person and by phone, determine needs, and recommend paint and related products. You will process sales, maintain displays, and help meet store sales targets with bilingual English/Spanish capabilities.

This role involves cash handling, stock management, equipment maintenance, and occasional deliveries. A high standard of customer service and knowledge of products is essential.