Bilingual Paint & Retail Customer Specialist

The Sherwin-Williams Company; Fairburn (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Sherwin-Williams Company in Fairburn, GA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend the right paint-related solutions.

You will resolve customer concerns promptly, maintain product quality standards and store visuals, and consistently support the store's sales goals while delivering excellent service.

Qualifications

• Must be 18+ years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, comprehend and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs regularly and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a 'meets expectations' rating.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Assist customers and determine their needs; answer questions about Sherwin-Williams products and recommend solutions.
• Resolve customer concerns promptly to maximize client satisfaction.
• Maintain high product quality and store visual standards.
• Support the store in achieving sales goals while delivering excellent service.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Retail experience

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company in Fairburn, GA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend the right paint-related solutions.

You will resolve customer concerns promptly, maintain product quality standards and store visuals, and consistently support the store's sales goals while delivering excellent service.