Bilingual Paint & Customer Service Specialist

Sherwin-Williams Co.; Lilburn (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Sherwin-Williams in Lilburn, GA seeks a Customer Service Specialist to assist wholesale and retail customers, recommend products, and resolve issues promptly. You will stay current on product features and ensure high quality displays while driving store sales goals.

The role involves in-store and phone interactions, cash handling, and light delivery tasks as needed. Ideal candidates have strong English communication, Spanish proficiency, and prior customer service or retail experience.

Qualifications

• Must be able to read, write and communicate in English.
• Must be at least 18 years old and legally authorized to work.
• Experience in customer service, sales or retail is preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and formulas.
• Pull products from floor or warehouse and tint/mix as needed.
• Stock shelves, set up displays and keep equipment clean.
• Load/unload delivery trucks and assist with deliveries when required.
• Maintain in-stock and presentable conditions in assigned areas.
• Remain knowledgeable on products and discuss available options.
• Comply with inventory control procedures and suggest sales improvements.

Skills

Customer service

Sales proficiency

English proficiency

Spanish proficiency

Education

High School diploma or GED

Job description

Sherwin-Williams in Lilburn, GA seeks a Customer Service Specialist to assist wholesale and retail customers, recommend products, and resolve issues promptly. You will stay current on product features and ensure high quality displays while driving store sales goals.

The role involves in-store and phone interactions, cash handling, and light delivery tasks as needed. Ideal candidates have strong English communication, Spanish proficiency, and prior customer service or retail experience.