Bilingual Customer Service & Sales Specialist

The Sherwin-Williams Company; Lilburn (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Sherwin-Williams Company is seeking Customer Service Specialists in Lilburn, GA to assist wholesale and retail customers by identifying needs, recommending Sherwin-Williams products, and processing sales with precision.

You will handle in-person and phone inquiries, maintain product knowledge, support store displays, and help meet monthly and quarterly sales goals while ensuring high customer satisfaction.

Qualifications

• Must be at least eighteen years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales experience

Bilingual EN/ES

Education

High School Diploma or GED

Job description

The Sherwin-Williams Company is seeking Customer Service Specialists in Lilburn, GA to assist wholesale and retail customers by identifying needs, recommending Sherwin-Williams products, and processing sales with precision.

You will handle in-person and phone inquiries, maintain product knowledge, support store displays, and help meet monthly and quarterly sales goals while ensuring high customer satisfaction.