Bilingual Paint & Retail CS Specialist Spanish

Sherwin-Williams; Warminster Township (Bucks County); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams in Warminster, PA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will resolve concerns, maintain product quality standards, and support sales goals.

This role involves interaction with customers, including minors, and access to cash and sensitive information under supervision. Store #3778 is the operating location.

Qualifications

• Must be at least eighteen years old and legally authorized to work in the United States.
• Must read, write, comprehend and communicate in English; Spanish skills are required.
• Must have a valid, unrestricted driver’s license.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends, with or without accommodation.
• Internal Sherwin-Williams employees must meet performance expectations and HR Cloud requirements.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks; assist with deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

eighteen or older

work authorization

English literacy

Spanish literacy

valid driver's license

lift 50-70 lbs

evenings and weekends

meets expectations (internal)

HR Cloud eLearning completed

Education

High School diploma or GED

Job description

Sherwin-Williams in Warminster, PA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will resolve concerns, maintain product quality standards, and support sales goals.

This role involves interaction with customers, including minors, and access to cash and sensitive information under supervision. Store #3778 is the operating location.