Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Southampton Township (PA); On-site; USD 21,000 - 26,000; Full time

Job summary

Sherwin-Williams in Southampton, PA seeks a Customer Service Specialist to assist wholesale and retail customers, answer questions about products, and recommend solutions while maintaining store appearance and achieving sales goals. The role is based at Store #3777, 608 2nd Street Pike, Southampton, PA 18966.

Responsibilities include handling transactions, stocking shelves, assisting deliveries, and staying informed on product features.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams, must have a rating of at least “meets expectations” (3).
• Internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly and yearly basis.
• Maintain accurate work order files and formulas.
• Pull products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Maintain inventory and product presentation.
• Assist in deliveries as needed.
• Stay knowledgeable on products offered and discuss options.

Skills

Customer service

Bilingual English/Spanish

Sales skills

Cash handling

Education

High School diploma or GED

Tools

Tinting equipment

Cash register / POS system

Job description

Sherwin-Williams in Southampton, PA seeks a Customer Service Specialist to assist wholesale and retail customers, answer questions about products, and recommend solutions while maintaining store appearance and achieving sales goals. The role is based at Store #3777, 608 2nd Street Pike, Southampton, PA 18966.

Responsibilities include handling transactions, stocking shelves, assisting deliveries, and staying informed on product features.