Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Pasadena (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support two Maryland stores. Duties include helping customers, answering questions about products, recommending solutions, processing sales, and maintaining store presentation.

Role emphasizes strong customer service, bilingual English/Spanish abilities, and alignment with sales goals. Requires flexibility for evenings and weekends; benefits include health coverage and paid time off.

Qualifications

• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Reliable and friendly in-person and over-the-phone customer support.
• Experience handling cash and processing transactions.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support two Maryland stores. Duties include helping customers, answering questions about products, recommending solutions, processing sales, and maintaining store presentation.

Role emphasizes strong customer service, bilingual English/Spanish abilities, and alignment with sales goals. Requires flexibility for evenings and weekends; benefits include health coverage and paid time off.