Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Palm Harbor (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in Palm Harbor, FL. The role focuses on assisting customers in person and by phone, determining needs, and presenting appropriate products and services to achieve sales goals.

Responsibilities include processing transactions, stocking and maintaining displays, and staying knowledgeable on product options. The position requires English and Spanish proficiency, physical ability to lift up to 70 lbs, and availability for evenings

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship
• Must read, write, comprehend and communicate in English
• Must read, write, comprehend and communicate in Spanish
• Able to lift up to 50 lbs frequently and 70 lbs occasionally
• Willing to work evenings and weekends
• Internal Sherwin-Williams staff must have a meets expectations rating
• Must complete HR Cloud eLearning courses for current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Product knowledge

Education

High school diploma or GED

Tools

Tinting and mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist in Palm Harbor, FL. The role focuses on assisting customers in person and by phone, determining needs, and presenting appropriate products and services to achieve sales goals.

Responsibilities include processing transactions, stocking and maintaining displays, and staying knowledgeable on product options. The position requires English and Spanish proficiency, physical ability to lift up to 70 lbs, and availability for evenings