Bilingual Paint & Customer Service Specialist

Sherwin-Williams Co.; Metairie (LA); On-site; USD 17,000 - 26,000; Full time

Job summary

Sherwin-Williams in Metairie, LA, is hiring a Full-time Customer Service Specialist to assist customers within a 25-mile radius of Store #707304. You’ll help shoppers select paints and coatings, resolve questions, process transactions and keep displays inviting.

The role emphasizes dependable service and meeting store sales goals. Responsibilities include in-person and phone support, stocking shelves, tinting and mixing as needed, and ensuring safe handling of merchandise.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Customer service

Retail sales

Education

High School diploma or GED

Job description

Sherwin-Williams in Metairie, LA, is hiring a Full-time Customer Service Specialist to assist customers within a 25-mile radius of Store #707304. You’ll help shoppers select paints and coatings, resolve questions, process transactions and keep displays inviting.

The role emphasizes dependable service and meeting store sales goals. Responsibilities include in-person and phone support, stocking shelves, tinting and mixing as needed, and ensuring safe handling of merchandise.