Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Baton Rouge (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams in Baton Rouge, LA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while maintaining high store quality.

Responsibilities include processing sales, tinting and mixing, stocking shelves, loading delivery trucks, and meeting sales goals. English and Spanish communication required; ability to lift up to 50 lbs; flexible hours.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have at least a 'meets expectations' rating and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail

English

Spanish

POS system

Education

High School diploma

Tools

POS system

Job description

Sherwin-Williams in Baton Rouge, LA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while maintaining high store quality.

Responsibilities include processing sales, tinting and mixing, stocking shelves, loading delivery trucks, and meeting sales goals. English and Spanish communication required; ability to lift up to 50 lbs; flexible hours.