Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Greensboro (NC); On-site; USD 20,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #2188 in Greensboro, NC. You will assist customers in person and over the phone, recommend suitable paint and related products, and help meet monthly, quarterly, and yearly sales goals.

You must be at least 18, legally eligible to work in the United States, and fluent in English and Spanish. The role requires lifting up to 50 lbs and occasional delivery assistance. Excellent customer service and teamwork are essential.

Qualifications

• Must have strong customer service skills and the ability to assist customers in person and over the phone.
• Excellent communication and problem-solving abilities to resolve customer concerns.
• Positive attitude and the ability to meet store sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #2188 in Greensboro, NC. You will assist customers in person and over the phone, recommend suitable paint and related products, and help meet monthly, quarterly, and yearly sales goals.

You must be at least 18, legally eligible to work in the United States, and fluent in English and Spanish. The role requires lifting up to 50 lbs and occasional delivery assistance. Excellent customer service and teamwork are essential.