Bilingual Customer Service Pro (English/Spanish) - Paint & Retail

The Sherwin-Williams Company; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Store #2164 in Charlotte, NC seeks a Customer Service Specialist to assist customers in person and by phone, determine needs, and present products that meet those needs. You will help drive store sales while maintaining high standards for customer service and appearance, and handle transactions and product selections.

Qualifications include being at least 18, ability to read/write English and Spanish, a valid driver’s license, and the ability to lift 50–70 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin‑Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Spanish language

English language

Education

High school diploma or GED

Job description

The Sherwin-Williams Store #2164 in Charlotte, NC seeks a Customer Service Specialist to assist customers in person and by phone, determine needs, and present products that meet those needs. You will help drive store sales while maintaining high standards for customer service and appearance, and handle transactions and product selections.

Qualifications include being at least 18, ability to read/write English and Spanish, a valid driver’s license, and the ability to lift 50–70 lbs.