Bilingual Paint & Customer Service Specialist

Sherwin-Williams; City of Rochester (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Time off and leave benefits

Parental leave

Retirement benefits

Job summary

Sherwin-Williams in Rochester, NY is seeking a Customer Service Specialist to help customers find the right paint and supplies, process transactions, and meet store sales goals. You will interact with wholesale and retail customers and provide friendly, knowledgeable service.

This role emphasizes product knowledge, accurate cash handling, stock upkeep, and teamwork to create a great in-store experience. Bilingual English/Spanish is required.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the U.S. without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have at least a 'meets expectations' rating and completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and records.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Cash handling

Tinting equipment

Job description

Sherwin-Williams in Rochester, NY is seeking a Customer Service Specialist to help customers find the right paint and supplies, process transactions, and meet store sales goals. You will interact with wholesale and retail customers and provide friendly, knowledgeable service.

This role emphasizes product knowledge, accurate cash handling, stock upkeep, and teamwork to create a great in-store experience. Bilingual English/Spanish is required.