Bilingual Paint & Customer Experience Specialist

The Sherwin-Williams Company; Norcross (GA); On-site; USD 29,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company in Norcross, GA is seeking Customer Service Specialists to help wholesale and retail customers, determine needs, and recommend solutions while upholding store standards and sales goals.

Roles include in-person and phone support, handling transactions, product knowledge, and maintaining displays; candidates must be able to lift up to 70 lbs and work evenings/weekends as needed, with a focus on exceptional service and sales performance.

Qualifications

• Must be at least eighteen (18) years old
• Must be legally authorized to work in the United States without sponsorship
• Must read, write, comprehend and communicate in English
• Must read, write, comprehend and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally
• Must be willing to work evenings and weekends
• Internal Sherwin-Williams rating of at least 'meets expectations' (3) if applicable
• Must have completed HR Cloud eLearning courses for current position if internal

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Reading/writing English

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Norcross, GA is seeking Customer Service Specialists to help wholesale and retail customers, determine needs, and recommend solutions while upholding store standards and sales goals.

Roles include in-person and phone support, handling transactions, product knowledge, and maintaining displays; candidates must be able to lift up to 70 lbs and work evenings/weekends as needed, with a focus on exceptional service and sales performance.