Bilingual Paint & Customer Experience Specialist

Sherwin-Williams Co.; Milton (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist in Milton, GA. The role emphasizes assisting customers, answering questions about products, and recommending suitable solutions to ensure satisfaction while helping the store meet sales goals.

Duties include in-person and phone support, processing transactions, stocking, and maintaining product displays. Candidates should be able to lift up to 70 lbs and be fluent in English and Spanish.

Qualifications

• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally
• Must be eighteen (18) years of age
• Must be legally authorized to work in the United States without sponsorship now or in the future
• If internal to Sherwin-Williams, must have at least a 'meets expectations' rating and completed HR Cloud eLearning courses

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products as needed to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve

Skills

Customer service

Sales

Communication

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist in Milton, GA. The role emphasizes assisting customers, answering questions about products, and recommending suitable solutions to ensure satisfaction while helping the store meet sales goals.

Duties include in-person and phone support, processing transactions, stocking, and maintaining product displays. Candidates should be able to lift up to 70 lbs and be fluent in English and Spanish.