Bilingual Owner Experience Specialist

Haier Appliances Caribbean and Co; Puerto Rico; On-site; USD 32,000 - 52,000; Full time

Job summary

GE Appliances, a Haier company, is seeking an Owner Experience Representative to serve as the primary link between customers and the company via phone, email, and in-person visits. You will drive customer satisfaction, support sales growth, and improve service quality while maintaining accurate customer records and coordinating service appointments.

The role requires at least an associate degree, two years in customer service, bilingual English/Spanish, and proficiency with Microsoft Office.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Minimum of two years of customer service experience.
• Experience interacting effectively with customers and consumers in a service‑oriented environment.
• Strong customer service orientation and commitment to delivering an exceptional customer experience.
• Excellent verbal and written communication skills with strong interpersonal abilities.

Responsibilities

• Handle inbound customer and consumer calls with timely, professional resolution.
• Schedule and coordinate service appointments through company systems.
• Respond to service requests and follow-up communications via email and other channels.
• Maintain high levels of productivity, accuracy, and quality per standards.
• Deliver exceptional customer service by addressing inquiries courteously and efficiently.
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery.

Skills

Customer service

Bilingual English/Spanish

Microsoft Office

Multitasking

Verbal and written communication

Team collaboration

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

GE Appliances, a Haier company, is seeking an Owner Experience Representative to serve as the primary link between customers and the company via phone, email, and in-person visits. You will drive customer satisfaction, support sales growth, and improve service quality while maintaining accurate customer records and coordinating service appointments.

The role requires at least an associate degree, two years in customer service, bilingual English/Spanish, and proficiency with Microsoft Office.