Owner Experience Representative

Haier Appliances Caribbean and Co; Puerto Rico; On-site; USD 32,000 - 52,000; Full time

Job summary

GE Appliances, a Haier company, is seeking an Owner Experience Representative to serve as the primary link between customers and the company via phone, email, and in-person visits. You will drive customer satisfaction, support sales growth, and improve service quality while maintaining accurate customer records and coordinating service appointments.

The role requires at least an associate degree, two years in customer service, bilingual English/Spanish, and proficiency with Microsoft Office.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Minimum of two years of customer service experience.
• Experience interacting effectively with customers and consumers in a service‑oriented environment.
• Strong customer service orientation and commitment to delivering an exceptional customer experience.
• Excellent verbal and written communication skills with strong interpersonal abilities.

Responsibilities

• Handle inbound customer and consumer calls with timely, professional resolution.
• Schedule and coordinate service appointments through company systems.
• Respond to service requests and follow-up communications via email and other channels.
• Maintain high levels of productivity, accuracy, and quality per standards.
• Deliver exceptional customer service by addressing inquiries courteously and efficiently.
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery.

Skills

Customer service

Bilingual English/Spanish

Microsoft Office

Multitasking

Verbal and written communication

Team collaboration

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey? The Owner Experience Representative reports to the Manager, Owner and Customer Experience, and serves as the primary point of contact between customers and the Company through telephone interactions, email communications, and customer visits. This role is responsible for delivering exceptional customer experience, driving customer satisfaction, strengthening brand loyalty, and supporting business growth through increased sales and continuous improvement in service quality.

Position Owner Experience Representative Location USA, Carolina, PR

POSITION RESPONSIBILITIES:

• Handle inbound customer and consumer calls, providing timely, professional, and effective resolution to inquiries and service needs.
• Schedule and coordinate service appointments through Company systems, ensuring accuracy and outstanding customer experience.
• Respond to service requests, customer inquiries, and follow‑up communications via email and other communication channels.
• Maintain high levels of productivity, accuracy, and quality in accordance with Company standards and performance expectations.
• Deliver exceptional customer service by addressing customer inquiries courteously, professionally, and efficiently.
• Assess customer needs and direct requests appropriately to ensure prompt and effective resolution.
• Maintain and update customer databases and records, including warranty registrations, customer information, consumer master files, and geographic data.
• Support customer retention efforts through proactive follow‑up activities and execution of the Save a Call initiative.
• Collaborate with cross‑functional teams to resolve customer issues, improve service delivery, and enhance customer satisfaction.
• Perform additional duties, projects, and assignments as required by management.

QUALIFYING REQUIREMENTS:

• Associate degree required; Bachelor’s degree preferred.
• Minimum of two (2) years of customer service experience.
• Experience interacting effectively with customers and consumers in a service‑oriented environment.
• Strong customer service orientation and commitment to delivering an exceptional customer experience.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Bilingual proficiency in English and Spanish.
• Strong PC and Microsoft Office skills.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Ability to work effectively under pressure while maintaining accuracy and professionalism.
• Demonstrated ability to work collaboratively as a member of a team.

QUALIFYING REQUIREMENTS:

• Associate degree required; Bachelor’s degree preferred.
• Minimum of two (2) years of customer service experience.
• Experience interacting effectively with customers and consumers in a service‑oriented environment.
• Strong customer service orientation and commitment to delivering an exceptional customer experience.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Bilingual proficiency in English and Spanish.
• Strong PC and Microsoft Office skills.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Ability to work effectively under pressure while maintaining accuracy and professionalism.
• Demonstrated ability to work collaboratively as a member of a team.

INTERNAL CONTACT:

All GEA personnel

OUTSIDE CONTACT:

Customers and consumers

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust‑based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e‑mail to [e-mail] GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world’s best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, GE Appliances is a place of opportunity, a place to grow and a place to develop your career.