Bilingual Owner Experience Specialist

GE Appliances, a Haier company; Carolina (PR); On-site; USD 42,000 - 56,000; Full time

Job summary

GE Appliances, a Haier company, United States, Carolina region, seeks an Owner Experience Representative to be the primary contact for customers via telephone, email, and on-site visits. You will provide exceptional service, coordinate service appointments, and support business growth through customer satisfaction.

Requirements include at least an associate degree and two years of customer service experience, bilingual English/Spanish, and strong communication skills.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Minimum of two years of customer service experience.
• Experience interacting with customers in a service-oriented environment.
• Strong customer service orientation and commitment to delivering an exceptional customer experience.

Responsibilities

• Handle inbound customer and consumer calls with timely resolutions.
• Schedule and coordinate service appointments through Company systems.
• Respond to service requests and follow-up communications via email and other channels.
• Maintain customer databases and records, including warranty registrations and consumer master files.
• Support customer retention efforts and sales through proactive follow-up.

Skills

Customer service

Bilingual English/Spanish

Verbal and written communication

Multitasking

Interpersonal skills

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

GE Appliances, a Haier company, United States, Carolina region, seeks an Owner Experience Representative to be the primary contact for customers via telephone, email, and on-site visits. You will provide exceptional service, coordinate service appointments, and support business growth through customer satisfaction.

Requirements include at least an associate degree and two years of customer service experience, bilingual English/Spanish, and strong communication skills.