Bilingual Accounts Receivable Specialist – Collections

Haier Appliances Caribbean and Co; Puerto Rico; On-site; USD 42,000 - 60,000; Full time

Job summary

GE Appliances, a Haier company, seeks an Accounts Receivable Representative to partner with customers to ensure timely payments and minimize past-due receivables while collaborating cross-functionally with Sales, Distribution, and Operations.

You will execute and support the organization’s credit and collections processes in accordance with the Credit Policy, maintain customer relationships, review invoices, and resolve payment barriers.

Qualifications

• Bachelor’s degree in accounting or finance.
• Proficiency using MS Office suite applications (Outlook, Excel, PowerPoint)
• Ability to work under pressure and meet tight deadlines
• Demonstrated ability to adapt effectively to changing routines, peak workloads, and shifting priorities.
• Skilled in building strong relationships and communicating across all levels of the organization.
• Speed, accuracy and efficiency crucial – data entry
• Ability to manage multiple priorities
• Ability to work effectively both independently and within a cross-functional team environment.
• Excellent verbal and written communication skills
• Strong organizational skills with a proven ability to manage tasks, time, and priorities effectively.
• Fully Bilingual – English & Spanish
• Proven analytical, negotiation, and influencing skills
• Accountable and willing to take initiative

Responsibilities

• Proactively manages a designated portfolio of customer accounts, utilizing AR aging reports to drive collection activities, minimize past-due receivables, achieve cash collection targets, and maintain strong customer relationships through daily communication via phone, email, and periodic site visits.
• Determine appropriate actions and elevate issues when necessary to ensure timely resolution and payment.
• Provide customers with requested invoices and account statements, ensuring timely and accurate support to facilitate payment resolution and collection of outstanding balances.
• Partner with customers and cross-functional teams, including Sales, Operations, Distribution, Customer Service, and Finance, to investigate and resolve payment delays, invoice disputes, deductions, pricing discrepancies, and other issues impacting collections.
• Research, reconcile, and apply unapplied cash, credits, and payment discrepancies to customer accounts in a timely and accurate manner.
• Execute customer onboarding and Know Your Customer (KYC) processes by collecting, reviewing, validating, and maintaining required customer documentation to ensure compliance with company policies, internal controls, and regulatory requirements.
• Assist with processing customer payments through POS devices and banking platforms to ensure timely and accurate recording of customer receipts.
• Develop and maintain weekly sales pacing and pulse estimates using available sales and collection data to support forecasting and business planning activities.
• Prepare and analyze accounts receivable reports, including aging, past-due balances, collection trends, and cash flow generated from collection activities, to support effective cash management and business decision-making.
• Perform other tasks or special projects assigned within the scope of Controllership/Finance.

Skills

MS Office

Communication

Time management

Bilingual English/Spanish

Analytical skills

Negotiation

Relationship building

Multi-tasking

Data entry

Teamwork

Adaptability

Attention to detail

Education

Bachelor’s degree in accounting or finance

Tools

Oracle Finance applications

Job description

GE Appliances, a Haier company, seeks an Accounts Receivable Representative to partner with customers to ensure timely payments and minimize past-due receivables while collaborating cross-functionally with Sales, Distribution, and Operations.

You will execute and support the organization’s credit and collections processes in accordance with the Credit Policy, maintain customer relationships, review invoices, and resolve payment barriers.