Bilingual Outreach & Enrollment Specialist

Institute on Aging; San Francisco (CA); On-site; USD 74,000 - 78,000; Full time

Job summary

Institute on Aging in Santa Clara County seeks a Community Outreach Coordinator to enroll newly eligible clients in enhanced care management programs. You will conduct outreach calls, perform home visits, and educate communities about available services.

Required: at least 1 year serving disabled-adult or underserved populations, strong communication, and bilingual English/Spanish. Residency in Santa Clara County is a must, with full-time hours and a focus on coordinated care.

Qualifications

• One year of experience working with the disabled-adult or underserved population.
• Lived experience in community served and/or with client experience.
• Detail-oriented with successful organizational skills.
• Strong ability to clearly, effectively communicate.
• Bilingual English/Spanish required.
• Must reside in Santa Clara County.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.
• Complete face to face visits to enroll clients if they agree to home visit.
• Engage in culturally and linguistically appropriate client services as part of community served by program.
• Responsible for providing education to potential clients and community organizations about program and services provided.
• Obtain consent to receive services and enroll new clients.
• Maintain contact with new enrollees until engagement with lead care manager.
• Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.
• Maintain open communication with supervisor to track referral and enrollment statuses across programs.
• All other reasonably related jobs as assigned.

Skills

Bilingual English/Spanish

Communication

Organization

Job description

Institute on Aging in Santa Clara County seeks a Community Outreach Coordinator to enroll newly eligible clients in enhanced care management programs. You will conduct outreach calls, perform home visits, and educate communities about available services.

Required: at least 1 year serving disabled-adult or underserved populations, strong communication, and bilingual English/Spanish. Residency in Santa Clara County is a must, with full-time hours and a focus on coordinated care.