Outreach & Engagement Specialist

Institute on Aging; San Francisco (CA); On-site; USD 74,000 - 78,000; Full time

Job summary

Institute on Aging in Santa Clara County seeks a Community Outreach Coordinator to enroll newly eligible clients in enhanced care management programs. You will conduct outreach calls, perform home visits, and educate communities about available services.

Required: at least 1 year serving disabled-adult or underserved populations, strong communication, and bilingual English/Spanish. Residency in Santa Clara County is a must, with full-time hours and a focus on coordinated care.

Qualifications

• One year of experience working with the disabled-adult or underserved population.
• Lived experience in community served and/or with client experience.
• Detail-oriented with successful organizational skills.
• Strong ability to clearly, effectively communicate.
• Bilingual English/Spanish required.
• Must reside in Santa Clara County.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.
• Complete face to face visits to enroll clients if they agree to home visit.
• Engage in culturally and linguistically appropriate client services as part of community served by program.
• Responsible for providing education to potential clients and community organizations about program and services provided.
• Obtain consent to receive services and enroll new clients.
• Maintain contact with new enrollees until engagement with lead care manager.
• Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.
• Maintain open communication with supervisor to track referral and enrollment statuses across programs.
• All other reasonably related jobs as assigned.

Skills

Bilingual English/Spanish

Communication

Organization

Job description

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Serving Santa Clara County, responsible for outreaching and engaging newly authorized enhanced care management clients with the goal of enrollment to assign to a lead care manager.

Specific Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.
• Complete face to face visits to enroll clients if they agree to home visit.
• Engage in culturally and linguistically appropriate client services as part of community served by program.
• Responsible for providing education to potential clients and community organizations about program and services provided.
• Obtain consent to receive services and enroll new clients.
• Maintain contact with new enrollees until engagement with lead care manager.
• Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.
• Maintain open communication with supervisor to track referral and enrollment statuses across programs.
• All other reasonably related jobs as assigned.

Background And Experience

Minimum Requirement

• One year of experience working with the disabled-adult or underserved population.
• Lived experience in community served and/or with client experience.
• Detail-oriented with successful organizational skills.
• Strong ability to clearly, effectively communicate.
• Bilingual English/Spanish required.
• Must reside in Santa Clara County.

Preferred Requirements

• More than one year of experience working in home health care coordination and community-based organizations working with at-risk population
• Experience working with health plan organization and/or community case management programs.

Compensation

Range: $74,000 to $78,000/annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Institute on Aging reserves the right to revise job descriptions or work hours as required.

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