Community Outreach & Enrollment Specialist

Institute on Aging; Campbell (CA); On-site; USD 74,000 - 78,000; Full time

Job summary

Institute on Aging seeks an Outreach/Enrollment Coordinator to initiate outreach with newly eligible enhanced care management clients and enroll them in lead care management programs. The role includes home visits when accepted, education for clients and community organizations, and tracking enrollment in the program’s records.

Requirements include at least one year working with disabled-adult or underserved populations, bilingual English/Spanish, and residency in Santa Clara County.

Qualifications

• One year of experience working with the disabled-adult or underserved population.
• Detail-oriented with successful organizational skills.
• Strong ability to clearly, effectively communicate.
• Bilingual English/Spanish required.
• Must reside in Santa Clara County.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.
• Complete face to face visits to enroll clients if they agree to home visit.
• Engage in culturally and linguistically appropriate client services as part of community served by program.
• Responsible for providing education to potential clients and community organizations about program and services provided.
• Obtain consent to receive services and enroll new clients.
• Maintain contact with new enrollees until engagement with lead care manager.
• Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.
• Maintain open communication with supervisor to track referral and enrollment statuses across programs.
• All other reasonably related jobs as assigned.

Job description

Institute on Aging seeks an Outreach/Enrollment Coordinator to initiate outreach with newly eligible enhanced care management clients and enroll them in lead care management programs. The role includes home visits when accepted, education for clients and community organizations, and tracking enrollment in the program’s records.

Requirements include at least one year working with disabled-adult or underserved populations, bilingual English/Spanish, and residency in Santa Clara County.