Bilingual Outreach Coordinator — Remote Enrollment

Medsien; United States; Remote; USD 34,000 - 48,000; Full time

Job summary

Medsien is a remote-first healthcare startup seeking a Spanish/English bilingual Outreach Coordinator to enroll patients by phone. This 1099 contractor role focuses on empathetic outreach, educating patients about program benefits, and guiding them through enrollment.

You will build trust with elderly and vulnerable patients, manage your call pipeline, document interactions in Medsien’s systems, and collaborate with the clinical operations team to ensure seamless, ongoing care.

Qualifications

• Strong communication skills and a warm, professional phone presence.
• Ability to balance sales performance with empathy and patient care.
• Motivated by goals, targets and performance-based results.
• Comfortable in a high-call-volume sales environment while maintaining compassion.
• Organized, detail-oriented, and consistent with follow-up.
• Self-starter who thrives in a remote setting.
• Spanish knowledge.
• No healthcare background required—coachable, resilience and a caring approach.

Responsibilities

• Connect with patients on the Medsien platform
• Build rapport quickly and communicate program benefits with clarity and empathy
• Listen to patient concerns, handle objections with compassion, and help them feel supported
• Guide patients step-by-step through the enrollment process with patience and professionalism
• Manage your patient call pipeline and follow up as needed to ensure smooth enrollment
• Accurately document all interactions and outcomes in Medsien’s systems
• Collaborate with the clinical operations team to ensure patients are welcomed into ongoing care programs

Skills

Spanish language

Communication skills

Empathy

Remote work

Sales mindset

Job description

Medsien is a remote-first healthcare startup seeking a Spanish/English bilingual Outreach Coordinator to enroll patients by phone. This 1099 contractor role focuses on empathetic outreach, educating patients about program benefits, and guiding them through enrollment.

You will build trust with elderly and vulnerable patients, manage your call pipeline, document interactions in Medsien’s systems, and collaborate with the clinical operations team to ensure seamless, ongoing care.