Remote Enrollment Outreach Specialist

Medsien; Northern (KY); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Medsien is hiring a Remote Enrollment Outreach Coordinator to contact patients by phone, educate them about enrollment benefits, and guide them through the process. This fully remote role emphasizes empathy, trust-building, and timely enrollment for elderly and vulnerable patients.

You will balance sales goals with compassionate care, document all interactions, and collaborate with the clinical operations team to ensure patients enter ongoing care programs.

Qualifications

• Strong communication skills and a warm, professional phone presence.
• Ability to balance sales performance with empathy and patient care.
• Motivated by goals, targets, and performance-based results.
• Comfortable in a high-call-volume sales environment with compassion.

Responsibilities

• Connect with patients on the Medsien platform.
• Build rapport and communicate program benefits with clarity and empathy.
• Listen to patient concerns, handle objections with compassion.
• Guide patients step-by-step through enrollment with patience and professionalism.
• Manage your patient call pipeline and follow up to ensure enrollment.
• Document all interactions and outcomes in Medsien’s systems.
• Collaborate with the clinical operations team to welcome patients into ongoing care programs.

Skills

Communication skills

Phone presence

Empathy

Sales orientation

Remote work

Organization

Self-motivated

Coachable

Job description

Medsien is hiring a Remote Enrollment Outreach Coordinator to contact patients by phone, educate them about enrollment benefits, and guide them through the process. This fully remote role emphasizes empathy, trust-building, and timely enrollment for elderly and vulnerable patients.

You will balance sales goals with compassionate care, document all interactions, and collaborate with the clinical operations team to ensure patients enter ongoing care programs.