Bilingual Outreach Coordinator

24 Hour Home Care; Concord (CA); Hybrid; USD 28,929 - 33,062; Full time

Job summary

24 Hour Home Care in Concord, CA is seeking an Outreach Coordinator to guide families referred by Regional Centers through enrollment and onboarding, ensuring a smooth start and high-quality service delivery.

The role includes managing referrals, maintaining Salesforce and Annkissam records, and collaborating with Operations and Community Partnerships to support Agency and Employer of Record service lines in a hybrid work setting.

Qualifications

• Bachelor's degree preferred.
• Experience in customer service, healthcare operations, community outreach, or related fields.

Responsibilities

• Coordinate new referrals from Regional Centers by intake activities and timely responses to family inquiries.
• Manage referral pipelines by following up with families and providers and maintain records in Salesforce and Annkissam.

Skills

Customer service

Communication

Relationship building

Organization and time management

Problem-solving

Documentation and data entry

Attention to detail

Collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Who We Are

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity‑backed healthcare services organization, we combine a mission‑driven culture with a commitment to innovation, growth, and operational excellence.

Work with Purpose. Make a Real Impact.

At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Who You Are

You are a passionate and performance‑driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies.

The Role

We are looking for an Outreach Coordinator to serve as the primary point of contact for families referred by Regional Centers, guiding them through the initial stages of service enrollment and ensuring a seamless onboarding experience. This role coordinates referrals, maintains strong relationships with families and Regional Center staff, supports both Agency and Employer of Record (EOR) service lines, and partners with Community Partnerships and Operations to ensure timely, high‑quality service delivery.

Primary Responsibilities

• Coordinate new referrals from Regional Centers by conducting intake activities, responding to family inquiries, documenting interactions, and ensuring referrals are addressed promptly.
• Manage referral pipelines by following up with families and providers, maintaining accurate records in Salesforce and Annkissam, and providing ongoing updates throughout the enrollment process.
• Support Agency service enrollment by evaluating referrals, coordinating with Operations and Community Partnerships, and ensuring consumers are routed to the appropriate teams.
• Guide families through the Employer of Record (EOR) onboarding process by explaining available services, collecting provider information, assisting with applications, and resolving onboarding obstacles.
• Build and maintain strong relationships with Regional Center staff, families, and internal partners while tracking personal performance metrics and completing additional administrative duties as assigned.

Work Schedule

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours. This is a hybrid position, coming into the Concord office up to 3 × per week.

Qualifications

• Fluency in Spanish is required.
• Bachelor’s degree preferred.
• 1–2 years of customer service, healthcare operations, community outreach, or related experience.
• Experience using CRM or case management systems such as Salesforce preferred.
• Strong communication, organizational, and relationship‑building skills with the ability to manage multiple priorities in a fast‑paced environment.
• Positive, self‑motivated professional with strong problem‑solving skills and the ability to maintain confidentiality.

Skills

• Customer service
• Communication
• Relationship building
• Organization and time management
• Problem‑solving
• Documentation and data entry
• Attention to detail
• Collaboration

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [e-mail]
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: [phone]

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position: $21.84 USD - $23.89 USD