Social Intake Coordinator

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 29,000 - 34,000; Full time

Job summary

24 Hour Home Care is seeking a Social Intake Coordinator in El Segundo on a hybrid schedule, coming into the office 1x per month. The role centers on managing Regional Center Social Assessment referrals from intake to completion, coordinating outreach, scheduling, and documentation in Salesforce.

You will work with Regional Center and internal teams to ensure timely assessments and accurate billing, with a focus on high-quality customer service and de-escalation when needed.

Qualifications

• Minimum 3 years in person-centered practices or related service-delivery environment.
• Experience supporting individuals with intellectual/developmental disabilities or related services preferred.
• Strong communication and organizational skills.

Responsibilities

• Manage Social Assessment referrals from intake through completion and submission, conducting timely outreach and follow-up to complete an average of three assessments per day.
• Coordinate and schedule assessment appointments, serving as the primary point of contact for individuals and families throughout the assessment process.
• Conduct structured Social Assessments and gather required information while building rapport and providing excellent customer service.
• Complete and maintain accurate assessment documentation and Salesforce records, meeting quality, accuracy, and turnaround expectations.
• Partner with Regional Center and internal teams to address workflow needs and ensure completed assessments are tracked and ready for fee processing.
• Support assessment and workflow needs across assigned territories, adapting to changing priorities and assisting other service areas as needed to support team goals.

Skills

Person-centered planning

Communication

Case management

Organization

Problem-solving

Time management

Job description

Build a Career That Changes Lives—Including Your Own.

24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to growth, innovation, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work, hear what drives our team, and discover the impact you can make at 24 Hour Home Care.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Social Intake Coordinator manages Regional Center Social Assessment referrals from intake through completion and submission, serving as the primary point of contact for individuals and families by coordinating outreach, scheduling, assessments, and required documentation in Salesforce. This dedicated role partners with Regional Center and internal teams to ensure assessments are completed in a timely manner and associated fees are accurately processed for billing. The role does not provide ongoing service coordination or manage a service caseload.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

Primary Responsibilities

• Manage Social Assessment referrals from intake through completion and submission, conducting timely outreach and follow-up to complete an average of three assessments per day.
• Coordinate and schedule assessment appointments, serving as the primary point of contact for individuals and families throughout the assessment process.
• Conduct structured Social Assessments and gather required social, developmental, behavioral, and environmental information while building rapport, providing excellent customer service, and effectively de-escalating concerns or challenging interactions as needed.
• Complete and maintain accurate assessment documentation and Salesforce records, meeting established quality, accuracy, and turnaround expectations.
• Partner with Regional Center and internal teams to address workflow needs, resolve issues, and ensure completed assessments are appropriately tracked and ready for fee processing.
• Support assessment and workflow needs across assigned territories, adapting to changing priorities and assisting other service areas as needed to support team and organizational goals.

What You Bring to the Table:

Qualifications

• Minimum 3 years of experience in person-centered practices, developing care plans, or a related service-delivery environment strongly preferred.
• Experience supporting individuals with intellectual and developmental disabilities or working within social recreation or related services preferred.

Skills

• Person-centered planning
• Communication
• Case management
• Organization
• Problem-solving
• Time management

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$21 - $24.84 USD