Bilingual Operations Specialist - Spanish/English

Tosoh; Grove City (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Tosoh Bioscience, Inc. in Grove City, Ohio, is seeking an Operations Specialist - Bilingual to support U.S. customers. You will read, write, and speak Spanish fluently to assist with inquiries, orders, pricing, shipping, and returns, while maintaining accurate customer records.

The role requires strong communication, attention to detail, and proficiency with MAS500, Sage, Salesforce, and EDI, with a focus on quality and service in a fast-paced environment.

Qualifications

• Read, write, and fluently speak/interpret between Spanish and English.
• At least one year of experience in industrial customer support.
• Proficient with Microsoft Office software and email applications.

Responsibilities

• Receive and process customer inquiries and orders.
• Enter customer orders into MAS500, Sage, Salesforce, and EDI.
• Resolve customer complaints, process special orders, and returns.
• Maintain customer records and files according to procedures.
• Process requests for Certificates of Analysis or MSDS.
• Follow up on order status with customers and suppliers.

Skills

Fluent Spanish

Customer Service

Data Entry

MS Office

Phone Support

Education

High school diploma

Tools

MAS500

Sage

Salesforce

EDI

Job description

Tosoh Bioscience, Inc. in Grove City, Ohio, is seeking an Operations Specialist - Bilingual to support U.S. customers. You will read, write, and speak Spanish fluently to assist with inquiries, orders, pricing, shipping, and returns, while maintaining accurate customer records.

The role requires strong communication, attention to detail, and proficiency with MAS500, Sage, Salesforce, and EDI, with a focus on quality and service in a fast-paced environment.